Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
At Sunshield Auto AU, we want you to feel confident when shopping with us. We carefully select and inspect our products to provide quality automotive accessories and parts for Australian customers. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return if you have received an incorrect, damaged, or faulty product, or where the product is otherwise eligible for return under Australian Consumer Law.
To request a return, please contact us as soon as possible after receiving your order. Include your order number, a description of the issue, and clear photos where applicable. Our team will review your request and provide instructions for returning the item if required.
Products returned for a change of mind must be unused, undamaged, and in their original packaging, unless otherwise required by Australian Consumer Law. Return shipping costs for change-of-mind returns may be the customer’s responsibility.
Faulty or Damaged Products
If your item arrives damaged, defective, or does not match your order, please contact us promptly. We may request photographs or other information to help assess the issue.
Where a product is confirmed to be faulty, damaged, or incorrectly supplied, we will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, refund, or other suitable solution.
Refunds
Once your return has been received and assessed, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method.
Please allow reasonable processing time for the refund to appear in your account, as processing times may vary depending on your bank or payment provider.
Items That May Not Be Eligible for Return
Certain products may not be eligible for return due to their condition or nature, including products that have been installed, used, modified, damaged through misuse, or returned without their original components or packaging, where permitted by law.
Custom-made or specially ordered products may also be subject to specific return conditions.
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Exchanges
If you need to exchange an item, please contact us before sending the product back. Exchanges are subject to product availability and eligibility.
How to Contact Us
For questions about returns, refunds, faulty products, or exchanges, please contact Sunshield Auto AU through our website’s Contact Us page. Please provide your order number and relevant details so we can assist you as quickly as possible.
Sunshield Auto AU reserves the right to assess each return request individually while ensuring that all applicable rights and remedies under Australian Consumer Law are respected.